FAQ
Welcome to our Frequently Asked Questions. Here you’ll find answers to the questions we hear most often.
Solid only sells to B2B companies in our sector, not private customers. You can of course contact us if you’re interested in our interior doors. We’ll gladly refer you to our partners who sell Solid doors to private customers.
Solid International is a manufacturer and distributor of doors. This means we do not provide installation services.
For logistical reasons, this is practically not feasible. You will receive an email once your doors are ready for pickup at Solid Bruges. Expect approximately 36 hours after receiving your order confirmation for stock doors.
Customization is possible for many of our references. Contact us to discuss the possibilities together.
Absolutely. In our More range, you’ll find many door accessories – from hardware to door stops – that you can purchase separately. You’ll also find accessories at the end of each catalog that can be bought without a door.
At Solid, you always receive a set of handles, meaning for both sides of a door.
Yes, we operate with a franco amount for transport costs. Contact our backoffice for more information.
We make a distinction between stock doors and custom doors. For stock doors, expect 5 working days; for custom doors, delivery is within an acceptable timeframe.
At Solid International, sustainability is very important. That’s why we aim to certify all our wooden doors with FSC® and/or PEFC. Read more about our sustainability policy here.
Yes. As of 6 August 2026, all our interior doors will comply with a maximum formaldehyde emission of 0.062 mg/m³. Click here for more information.
We distinguish between stock doors and custom doors. If you received the wrong standard door, you can notify us via info@solidintl.com<?xml version="1.0" encoding="UTF-8"?> . Custom doors cannot be returned, as they were made specifically for you and cannot be resold.
Yes, this is definitely possible.
Purchasing a door from Solid NV gives you the statutory 2-year warranty.
We always take precautions to pack our doors as well as possible. If damage occurs, it’s important to inform us immediately at info@solidintl.com<?xml version="1.0" encoding="UTF-8"?> . Be sure to include photos of the damage so we have all the information needed to take action.
Didn’t find the answer to your question?
Don’t hesitate to contact us. Our door specialists are happy to answer your questions!
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